RECHARGEGATE GHANA
Privacy Policy
This policy describes how RechargeGate Ghana handles personal information when you use our website, purchase digital services or contact support.
Information used to provide our services
Depending on the service you use, we may process contact details you provide, recipient phone numbers or customer identifiers, selected networks and plans, order references, payment status and transaction records. If you create an account, we also process the information supplied during registration and account use.
When you contact support, we receive the information and messages you choose to share. Website and hosting systems may also process technical information such as IP addresses, browser information and logs needed to operate and protect the service.
How information is used
- To process purchases, payments and service delivery.
- To let you check transaction status and access receipts.
- To respond to enquiries and resolve transaction issues.
- To maintain records, protect accounts and investigate suspected fraud or misuse.
- To meet applicable recordkeeping and legal obligations.
Payments and service providers
Payment processors, telecommunications providers and other service providers may receive the information necessary to complete your selected transaction. Hosting and technical providers may process information needed to operate the website. Their own privacy terms may also apply to the services they provide.
Do not send payment-card credentials, passwords, PINs or verification codes to our support team. Enter payment details only through the payment process provided for your transaction.
Cookies and website storage
The website may use cookies or similar storage to support sessions, account access, security and saved preferences. You can manage cookies in your browser. Blocking essential cookies may prevent some features from working.
How long information is kept
Retention depends on the information involved, the service provided and applicable recordkeeping requirements. Transaction records may need to be kept after an enquiry is resolved or an account is closed. Contact us to ask about the retention period applicable to your information.
Security
We take steps to protect the information used by our services. No internet service can guarantee complete security. Keep your account credentials private and contact support if you suspect unauthorised activity.
Questions and privacy requests
You can contact us to ask about your information, request a correction or request deletion. We may need to verify ownership before acting. Some information may need to be retained for transaction records, fraud prevention or applicable legal obligations; support will explain any limitations relevant to your request.
External links
Links to WhatsApp, app stores and other external services take you to services governed by their own privacy policies.
Policy updates
We may update this page when our services or information-handling practices change. Please check this page for the current policy.